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FAQ
What are your office hours?
How do I know that I am getting my pet's cremains back?
Can I cremate a toy with my pet?
Can I be present for my pet's cremation?
What is Maintenance?
Is the Maintenance Fee Mandatory?
Does the Maintenance Fee remain the same?
What do I do if my pet passes away during off hours?
Q: What are your office hours?
A: Monday through Friday from 8am to 5pm and Saturday from 9am to 5pm.
Q: How do I know that I am getting my pet's cremains back?
A: The answer is trust. You have to be able to trust the company you are doing business with and in order to do that you have to ask questions. How long has your company been around? Is your facility in San Diego? Can I take a tour? Our staff here at San Diego Pet Memorial Park feel confident about our long history and reputation here in San Diego.
Q: Can I cremate a toy with my pet?
A: Yes you are welcomed to cremate a small toy or blanket with your pet. Most request will be granted if feasible...please contact our office to make sure we can grant your request first.
Q: Can I be present for my pet's cremation?
A: Yes. We have a same day viewing service available. Appointment is required, please contact our office for more information.
Q: What is Maintenance?
A:
General maintenance covers the basic operating expenses of San Diego Pet Memorial Park. We maintain our grounds in a manner consistent with your expectations when you place your pet with us.
Q: Is the Maintenance Fee Mandatory?
A: Yes. The Burial Agreement is issued to plot-holders. An annual payment is required for his/her proportionate share of the overall general maintenance of the park.
Q: Does the Maintenance Fee remain the same?
A: No. Over-time consumer goods and services are subject to inflation. The expenses associated with general maintenance are no exception (i.e., maintenance staff salaries and payroll benefits, maintenance tools and supplies, etc.). Therefore, the fees for general maintenance, both perpetual and annual are reviewed yearly may increase accordingly.
Should you have additional questions concerning the care of your pet the team at the San Diego Pet Memorial Park will be more than happy to answer any of your questions.
Please feel free to call us at any time at 858.909.0009
Q: What do I do if my pet passes away during off hours?
A: There is a few different options available if your pet passes away during off hours.
We do have a 24 hour pick-up service available. There is an additional fee for after hour pick-ups. Contact Ron Robinson at 858-349-1596.
If your pet is small (under 30 lbs) you can also wrap it in a towel or blanket, keep in a cool and secure place until morning. We do open at 8am and you don't need an appointment, you can just walk right in.
An emergency hospital is also a good alternative. Please check out our resources page to find a emergency hospital that uses our services.
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